A NOTE TO OUR VALUED CALIFORNIA CUSTOMERS
Dear Valued Customer,
Thank you for your interest in our surcharge policy. The restaurant industry typically experiences a very small profit margin. With the recent mandated wage, benefits, and healthcare laws, which directly impact our obligations to our Team Members as well as our operation costs since our vendors and suppliers face the same increased costs for their employees, we faced a dilemma on how to maintain the quality of food, service, and atmosphere you expect and enjoy.
We believe that if we were to simply raise our menu prices, it would disproportionately affect one group of our Team Members over another, as well as require us to downsize our menu selections. Therefore, we opted for a 3% surcharge to transparently and equitably distribute these operational increases.
Surcharges have been used by government agencies, utilities, manufacturers, and retailers across several industries for many years. In the past few years, restaurants, like these other businesses, have implemented surcharges successfully and lawfully. In fact, restaurant surcharges have been challenged in California state and federal courts and the courts found that restaurant surcharges are lawful.
We have always put our customers and employees first and we will continue to do so. We hope that you will appreciate our transparency and support our surcharge policy.
If you have further questions, we invite you to contact us using the contact form below.
Michael Kelly, CEO of Kelly Companies